Terms & Conditions

Last updated on 14/10/2026

Welcome to Propulsion Tutoring, our online tutoring site!

In these Terms, we also refer to Greg Sly (trading as Propulsion Tutoring) as “Propulsion Tutoring”, “our”, “we”, or “us”.

And you are you! Where the Student is under 18 years of age, “you” refers to the Student’s Parent/Legal Guardian.

1. Purchasing Sessions, Formation of Agreement & Consumer Rights

(a) By paying a Payment Request (see clause 1(b)) for the purchase of Sessions for a calendar month (Order), you represent and warrant that you:

(i) have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii) are authorised to make payment from the bank account you use for your Order.

(b) In the week before each calendar month (Month) or, for your first Order, once the Student’s start date has been agreed, we will email you a payment request for the Sessions in that Month (Payment Request), together with a copy of these Terms. Each Payment Request will set out the Student’s name, the type of Session, the date and start time of each Session in that Month, the price per Session and the total amount payable, our bank details and payment reference, and the date by which payment must be received (Due Date), which will be before the first Session in that Month. A Payment Request is our offer to enter into a contract with you under these Terms, where we will provide you with the Sessions listed in it in exchange for your payment of the total amount shown in it.

(c) You accept a Payment Request by paying the total amount shown in it, in full, by bank transfer, and by doing so you confirm that you agree to these Terms. Once your payment has been received in our bank account, this is the point at which a binding Agreement between us is formed for that Month. Each Order is a separate Agreement covering one Month only. It does not renew automatically and you are not obliged to pay any future Payment Request, so if you do not wish to continue, simply do not pay the next one. A payment only forms an Agreement if it is made in response to a Payment Request, and we will refund any other payment.

(d) If, for any reason, we are unable to supply you with Tutoring Services, we will inform you as soon as we can and will refund any payments you have made within 5 working days.

(e) Please note the Tutoring Services are intended only for students studying up to and including GCSE, IGCSE, AS and A-Levels, in respect of the following examination bodies: (i) GCSE: AQA, Edexcel, and OCR; (ii) IGCSE: Oxford AQA, Edexcel, and Cambridge (CIE); and (iii) AS and A-Level: AQA, Edexcel, Cambridge (CIE), and OCR.

(f) You are entering into an Agreement with us as a consumer so you may cancel any Order at any time within 14 days after the day on which the Agreement for that Order is formed (Cancellation Period). You do not need to give a reason. To cancel, please tell us clearly that you wish to cancel, preferably by email. You may use the model cancellation form included with each Payment Request, but you do not have to.

(g) Sessions may start during the Cancellation Period if you have expressly asked us to in our sign-up form (Sign-up Form). Your request applies to each Order unless you withdraw it before paying a Payment Request. If you withdraw it, or did not make it, the first Session in that Payment Request will be more than 14 days after the Due Date. If you cancel during the Cancellation Period, we will refund the amount you paid, less the fees for any Sessions provided before you told us you were cancelling, within 14 days of you telling us. As you acknowledge in the Sign-up Form, you will lose the right to cancel once all of the Sessions in an Order have been provided at your request. The 72-hour notice rules elsewhere in these Terms do not apply to a cancellation under clause 1(f).

(h) If you purchased a pack of Sessions under our previous terms and conditions, those terms continue to apply to that pack until its Sessions have been used or refunded. These Terms apply to every Order.

1.2 Types of Sessions

(a) By Payment Request, as agreed between the Tutor and you in writing (including by text message, email, via in-app messaging or any other means), different types of Sessions are available for purchase and may include from time to time:

(i) Private Sessions: which are sold by the Month, in one or more fixed weekly slots as agreed between us;

(ii) Group Sessions: which comprise of between 3 to 5 students and can be purchased by the Month, in a fixed weekly slot as agreed between us. If the number of students in a group falls below 3, we will try to move the Student to another suitable group and, if that is not possible, we will refund the fees for any paid Group Sessions that will not take place;

(b) The pricing of different types of Sessions may vary depending on the length of the Session and other variables from time to time.

2. Booking Process and Payment Provisions

(a) All bookings for Sessions are made by Payment Request, for the fixed weekly slot or slots agreed between the Tutor and you in writing. If the Student starts part-way through a Month, the first Payment Request will cover only the Sessions remaining in that Month.

(b) Payment for all Sessions is due by the Due Date. You agree to pay us for all Sessions in advance. If we have not received your payment by the Due Date, we will not send the Session link, and no Sessions will take place until your payment has been received. If you then pay, we will refund the fees for any Session that did not take place because payment had not been received, unless we agree to re-schedule it. If payment has still not been received 3 days after the Due Date, the Payment Request will lapse, we may offer the Student’s slot to another student, and we will refund any payment received after that unless we agree otherwise.

(i) confirmation of Session details, including dates and times;

(ii) a link for the Session and lesson instructions; and

(iii) a reminder of your right to cancel under clause 1(f), including the date on which the Cancellation Period ends.

(d) Expenses: You agree to pay disbursements and other expenses incurred by us on your behalf, provided such expenses have been agreed in advance of being incurred.

(e) Online payment partner: We may use third-party payment providers (Payment Providers) to collect payment of the fees for Sessions. The processing of payments by the Payment Provider will be, in addition to these Terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your fees.

3. Session Requirements

(a) Arrive on time:

i. Students must arrive on time for their scheduled Session. If the Student arrives to their scheduled Session more than 15 minutes late or is absent, you will not be refunded any fees and the scheduled Session will be cancelled. Where the Student arrives less than 15 minutes late, then that Session will not be extended in time from its scheduled finish time, except in the sole discretion of the Tutor.

ii. If the Tutor is late to a Private Session by more than 10 minutes, then the Student can request a re-schedule or a cancellation of that Private Session. If the Student elects to cancel that Session then we will refund the fees for that Session.

(b) Behaviour: Students must ensure they take part in the Sessions in a respectful manner and in accordance with any instructions reasonably provided by the Tutor. If the Student exhibits poor behaviour (as reasonably determined by the Tutor) then we reserve the right to:

i. cancel a Private Session, without refunding the fees for that Session; or

ii. remove the Student from a Group Session and refuse their re-entry to that Session

4. Re-scheduling

(Private Session)

(a) Provided you or the Student has notified the Tutor at least 72 hours before the relevant Private Session start time, then you or the Student will be offered the ability to reschedule that Session to a mutually convenient time in the same Month or the following Month.

(b) If the Tutor is not able to re-schedule such a Session within that period, you will be refunded the fees for that Session.

(c) Any Session that is cancelled by you or the Student within 72 hours prior to the relevant start time will not be refunded or re-scheduled except in our sole discretion.

(d) If the Tutor has to cancel a Session, we will endeavour to reschedule that Session to a new mutually convenient time. If we are unable to do so in the same Month or the following Month, you will be refunded the fees for that Session.

(e) Group Session: If the Tutor has to cancel a Group Session, we will endeavour to reschedule that Group Session to a new mutually convenient time. If we are unable to do so in the same Month or the following Month, you will be refunded the fees for that Session. If the Student is more than 15 minutes late for, or is absent from, a Group Session, then:

(i) you will not be refunded any fees for that Group Session; and

(ii) we will provide you and/or the Student with copies of any materials we shared with the other students in that Group Session.

5. Technical Failure

(a) You and/or the Student are responsible for ensuring that you/the Student have access to a suitable device, an internet connection, and any software or other technical requirements reasonably necessary to participate in the Session.

(b) Where a Session cannot take place or is ended prematurely due to a technical failure, and that failure is caused by your or the Student’s device, internet connection or access arrangements, the Session shall be treated as cancelled by you and shall remain chargeable.

(c) Where an online Session cannot take place or is ended prematurely due to a technical failure, and that failure is caused by the Tutor’s device, internet connection or access arrangements, we will endeavour to re-schedule that Session to a new mutually convenient time. If we are unable to do so in the same Month or the following Month, you will be refunded the fees for that Session

(d) Minor interruptions, temporary loss of connectivity, audio or video lag, or other short technical issues which do not prevent the substantial delivery of the Session shall not be treated as a cancellation and shall not entitle you to any refund, credit or rescheduling.

6. Tutors, Safeguarding and Professionalism

(a) We confirm that Greg Sly:

(i) is suitably qualified, skilled and experienced for the relevant subject matter;

(ii) has a valid Enhanced Disclosure and Barring Service (DBS) check

(iii) Is registered for the DBS Update Service

(iv) will maintain high standards of professionalism and conduct and comply with any applicable professional standards, including the Code of Practice published by The Tutors’ Association, as amended from time to time.

7. Disclaimer

(a) No results guaranteed: While every endeavour is made to ensure that you/the Student will benefit from the Sessions and improve relevant performance, we make no representation that such improvements will occur. These services are educational in nature, and accordingly, no guarantee is given as to academic results, examination outcomes or progression.

(b) Confidentiality: Neither you nor the Student must disclose to any person any confidential information disclosed by any other party (including other students) without the relevant party’s prior written consent.

8. Recording of Sessions

(a) We may record the whole of, or any part of, any Session for safeguarding, quality assurance, training, compliance, dispute resolution and record-keeping purposes, and you acknowledge and agree that Sessions may be recorded and stored by us for these purposes.

(b) Any recording made under this clause will be stored securely and handled in accordance with our Privacy Policy and applicable data protection law.

(c) We will not use any recording, or any part of a recording, for marketing, promotional or publicity purposes unless we have first obtained your prior written consent.

9. Data Protection and Privacy

(a) We will process personal data relating to you and/or the Student, in accordance with applicable data protection law and our Privacy Policy.

(b) We will use personal data for purposes connected with:

(i) providing the tutoring services;

(ii) administering bookings, payments and communications;

(iii) safeguarding, quality assurance, training and record-keeping;

(iv) communicating with you and/or the Student;

(v) complying with our legal and regulatory obligations; and

(vi) the other purposes set out in our Privacy Policy, which forms part of this Agreement.

(c) Further information about how we collect, use, store and protect personal data, including details of rights under data protection law, is set out in our Privacy Policy

10. Third Party Services, Content, Terms and Websites

10.1 Third Party Goods and Services

(a) The Tutoring Services may be powered by goods or services provided by third parties (including third party platforms) and, therefore, subject to the terms and conditions of those third parties. Your use of the Tutoring Services is subject to any applicable third party terms and conditions.

(b) To the maximum extent permitted under applicable law and our agreements with any applicable third parties, we will not be liable for any acts or omissions of those third parties.

10.2 Third Party Content

The Tutoring Services may contain text, images, data and other content provided by a third party and displayed in the information provided through the Tutoring Services (Third Party Content). We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

10.3 Links to Other Websites

(a) The Tutoring Services may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Tutoring Services does not imply our approval or endorsement of the linked website.

11. Session Materials

(a) We may provide you and/or the Student with materials relevant to the Tutoring Services (Session Materials).

(b) If Session Materials are provided, we will provide you and/or the Student with a link to access a relevant drive or server to download the Session Materials.

(c) You acknowledge and agree that any Session Materials we provide will be used only for personal and non-commercial purposes of yourself and/or the Student and will not be shared with anyone else unless we expressly allow you to do so. You must obtain our written permission if you and/or the Student want to share any of the Session Materials with anyone else.

(d) You are responsible for managing your or the Student’s relevant drive account and ensuring that you or the Student only uses the relevant drive in an appropriate manner and do not upload any material that could be taken to threaten, bully, harass, intimidate or otherwise offend any other student or us.

(e) If you or a Student is deemed by us to have breached clauses 11(c) or 11(d), the content may be removed by us, and you or the Student may be prohibited from attending future Sessions.

(f) We retain all Intellectual Property Rights in all Session Materials.

(g) “Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the World (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this Agreement

12. Liability

(a) Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by law.

(b) Subject to clause 12(a), our total liability arising under or in connection with this Agreement shall be limited to the fees paid by you to us in the preceding 12 months.

13. Termination

Either party may terminate this Agreement at any time by notice in writing, but we will give you reasonable notice. If you terminate an Agreement, we will refund the fees for every remaining Session in that Month that is due to start more than 72 hours after we receive your notice; Sessions due to start within 72 hours of your notice will not be refunded. If we terminate an Agreement, we will refund the fees for every paid Session that will not take place. We will make any refund under this clause within 14 days. This clause does not affect your right to cancel under clause 1(f). Termination shall not affect accrued rights or obligations.

14. Dispute Resolution

(a) If any concern or complaint arises, the parties shall first seek to resolve the matter informally and in good faith;

(b) A party raising a dispute should first notify the other party in writing, setting out reasonable details of the dispute.

(c) If the dispute cannot be resolved through informal discussions within 14 days of written notice, either party may propose that the dispute be referred to mediation.

(d) Unless otherwise agreed:

(i) The mediator shall be appointed by agreement or, failing agreement, by CEDR or another recognised mediation provider within England and Wales; and

(ii) The costs of the mediation shall be shared equally.

(iii) Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from the courts

15. General

15.1 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. Subject to clause 14 the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement (including non-contractual disputes or claims).

15.2 Severance

Any term of these Terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these Terms is not limited or otherwise affected.

15.3 Third Party Rights

No one other than a party to this Agreement has any right to enforce any term of this Agreement.

15.4 Entire Agreement

These Terms, together with the Payment Request for each Order, embody the entire agreement between the parties.