Terms & Conditions

Last updated: 15 May 2026

Welcome to Propulsion Tutoring. These terms and conditions explain how our tutoring services are purchased, booked, delivered, and managed.

In these Terms, Greg Sly trading as Propulsion Tutoring is referred to as Propulsion Tutoring, we, our, or us. Where the student is under 18 years of age, you refers to the student’s parent or legal guardian.

1. Purchasing Sessions, Agreement Formation and Consumer Rights

(a) By submitting an order for purchase of Sessions using the Website’s functionality (Order), you represent and warrant that you:

(i) have the legal capacity and are of sufficient age to enter into a binding contract with us; and

(ii) are authorised to use the debit or credit card you provide with your Order.

(b) Submitting an Order constitutes your intention and offer to enter into a contract with us under these Terms, where we will provide you with the Sessions you have ordered in exchange for your payment of the total amount listed upon checkout.

(c) Once you have completed and submitted your online order form together with payment, you will receive an automated email from us with a link to book your Sessions into the calendar. Once these Sessions have been booked into the calendar, this is the point at which a binding Agreement between us is formed.

(d) If, for any reason, we are unable to supply you with Tutoring Services, we will inform you as soon as we can and will refund any payments you have made within 5 working days.

(e) Please note the Tutoring Services are intended only for students studying up to and including GCSE, IGCSE and A-Levels, in respect of the following examination bodies: (i) GCSE: AQA, Edexcel, and OCR; (ii) IGCSE: Oxford AQA, Edexcel, and Cambridge (CIE); and (iii) A-Level: AQA, Edexcel, and OCR.

(f) You are entering into an Agreement with us as a consumer so you may cancel any Order at any time in writing to us up to 14 days from the date of you booking your first Session in the calendar, unless the first scheduled Session is before this cancellation period, in which case you may only cancel the order 72 hours before the first Scheduled Session, due to the need for us to carry out pre-teaching preparation.

1.2 Types of Tutoring Sessions

(a) Through the website, or as otherwise agreed between the tutor and you in writing (including by text message, email, via in-app messaging or by any other means), different types of sessions are available for purchase and may include from time to time:

  • Private Sessions: sold in packs of 5 to 10 sessions commencing on a date agreed between us (Private Session Package).

  • Group Sessions: comprising between 3 and 5 students and available in packs of 5 to 10 sessions spanning 5 to 10 weeks, commencing on a date agreed between us (Group Session Package).

(b) The pricing of different types of sessions may vary depending on the length of the session and other variables from time to time.

(c) Sessions are not transferable to other students.

2. Booking Process and Payment Provisions

(a) All bookings for sessions must be completed through the website or as otherwise agreed in writing.

(b) Payment for all sessions is due at the time of placing an order. You agree to pay us for all sessions in advance.

(c) Once payment for an order has been made, and when you book dates for your sessions in the calendar, you will receive a confirmation email from us containing:

  • confirmation of session details, including dates and times; and

  • a link for the session and lesson instructions.

(d) Expenses: You agree to pay disbursements and other expenses incurred by us on your behalf, provided such expenses have been agreed in advance before being incurred.

(e) Online payment partner: We may use third-party payment providers (Payment Providers) to collect payment of the fees for sessions. Payment processing by the Payment Provider will, in addition to these Terms, be subject to that provider’s terms, conditions and privacy policies, and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or instruct our Payment Provider to correct, any errors or mistakes in collecting your fees.

(f) VAT: Unless otherwise indicated, amounts stated on the website do not include VAT.

3. Session Requirements

(a) Arrive on time:

  1. Students must arrive on time for their scheduled session. If the student arrives more than 15 minutes late or is absent, you will not be refunded any fees and the scheduled session will be cancelled. Where the student arrives less than 15 minutes late, that session will not be extended beyond its scheduled finish time, except at the tutor’s sole discretion.

  2. If the tutor is late to a private session by more than 10 minutes, the student can request a reschedule or cancellation of that private session. If the student elects to cancel that session, we will refund the fees for that session.

(b) Behaviour: Students must take part in sessions respectfully and in accordance with any instructions reasonably provided by the tutor. If the student exhibits poor behaviour, as reasonably determined by the tutor, we reserve the right to:

  1. cancel a private session without refunding the fees for that session; or

  2. remove the student from a group session and refuse re-entry to that session.

4. Rescheduling

(Private Session)

(a) Provided you or the Student has notified the Tutor at least 72 hours before the relevant Private Session start time, then you or the Student will be offered the ability to reschedule that Session to a mutually convenient time.

(b) If the Tutor is not able to re-schedule such a Session within a reasonable timeframe, you can elect to receive a refund for that Session.

(c) Any Session that is cancelled by you or the Student within 72 hours prior to the relevant start time will not be refunded or re-scheduled except in our sole discretion.

(d) If the Tutor has to cancel a Session, we will endeavour to reschedule that Session to a new mutually convenient time. If we are unable to do so within a reasonable timeframe, you will be refunded the fees for that Session.

(e) Group Session: If the Tutor has to cancel a Group Session, we will endeavour to reschedule that Group Session to a new mutually convenient time. If we are unable to do so within a reasonable timeframe you will be refunded the fees for that Session. If the Student is more than 15 minutes late for, or is absent from, a Group Session, then:

  1. you will not be refunded any fees for that Group Session; and

  2. we will provide you and/or the Student with copies of any materials we shared with the other students in that Group Session.

4. Technical Failure

(a) You and/or the Student are responsible for ensuring that you/the Student have access to a suitable device, an internet connection, and any software or other technical requirements reasonably necessary to participate in the Session.

(b) Where a Session cannot take place or is ended prematurely due to a technical failure, and that failure is caused by your or the Student’s device, internet connection or access arrangements, the Session shall be treated as cancelled by you and shall remain chargeable.

(c) Where an online Session cannot take place or is ended prematurely due to a technical failure, and that failure is caused by the Tutor’s device, internet connection or access arrangements, we will endeavour to re-schedule that Session to a new mutually convenient time. If we are unable to do so within a reasonable timeframe, you will be refunded the fees for that Session

(d) Minor interruptions, temporary loss of connectivity, audio or video lag, or other short technical issues which do not prevent the substantial delivery of the Session shall not be treated as a cancellation and shall not entitle you to any refund, credit or rescheduling.

5. Tutors, Safeguarding and Professionalism

(a) We confirm that Greg Sly:

  • is suitably qualified, skilled and experienced for the relevant subject matter;

  • has a valid Enhanced Disclosure and Barring Service (DBS) check;

  • is registered for the DBS Update Service; and

  • will maintain high standards of professionalism and conduct and comply with any applicable professional standards, including the Code of Practice published by The Tutors’ Association, as amended from time to time.

6. Disclaimer

(a) No results guaranteed: While every endeavour is made to ensure that you/the Student will benefit from the Sessions and improve relevant performance, we make no representation that such improvements will occur. These services are educational in nature, and accordingly, no guarantee is given as to academic results, examination outcomes or progression.

(b) Confidentiality: Neither you nor the Student must disclose to any person any confidential information disclosed by any other party (including other students) without the relevant party’s prior written consent.

7. Recording of Sessions

(a) We may record the whole of, or any part of, any session for safeguarding, quality assurance, training, compliance, dispute resolution and record-keeping purposes, and you acknowledge and agree that sessions may be recorded and stored by us for these purposes.

(b) Any recording made under this clause will be stored securely and handled in accordance with our Privacy Policy and applicable data protection law.

(c) We will not use any recording, or any part of a recording, for marketing, promotional or publicity purposes unless we have first obtained your prior written consent.

8. Data Protection and Privacy

(a)We will process personal data relating to you and/or the Student, in accordance with applicable data protection law and our Privacy Policy.

(b) We will use personal data for purposes connected with:

  1. providing the tutoring services;

  2. administering bookings, payments and communications;

  3. safeguarding, quality assurance, training and record-keeping;

  4. communicating with you and/or the Student;

  5. complying with our legal and regulatory obligations; and

  6. the other purposes set out in our Privacy Policy, which forms part of this Agreement.

  7. Further information about how we collect, use, store and protect personal data, including details of rights under data protection law, is set out in our Privacy Policy

9. Third-Party Services, Content, Terms and Websites

9.1 Third-Party Goods and Services

(a) The Tutoring Services may be powered by goods or services provided by third parties (including third party platforms) and, therefore, subject to the terms and conditions of those third parties. Your use of the Tutoring Services is subject to any applicable third party terms and conditions.

(b) To the maximum extent permitted under applicable law and our agreements with any applicable third parties, we will not be liable for any acts or omissions of those third parties.

9.2 Third-Party Content

The tutoring services may contain text, images, data and other content provided by a third party and displayed through the tutoring services (Third Party Content). We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about its quality, suitability, accuracy, reliability, currency or completeness.

9.3 Links to Other Websites

(a) The Tutoring Services may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Tutoring Services does not imply our approval or endorsement of the linked website.

10. Session Materials

(a) We may provide you and/or the Student with materials relevant to the Tutoring Services (Session Materials).

(b) If Session Materials are provided, we will provide you and/or the Student with a link to access a relevant drive or server to download the Session Materials.

(c) You acknowledge and agree that any Session Materials we provide will be used only for personal and non-commercial purposes of yourself and/or the Student and will not be shared with anyone else unless we expressly allow you to do so. You must obtain our written permission if you and/or the Student want to share any of the Session Materials with anyone else.

(d) You are responsible for managing your or the Student’s relevant drive account and ensuring that you or the Student only uses the relevant drive in an appropriate manner and do not upload any material that could be taken to threaten, bully, harass, intimidate or otherwise offend any other student or us.

(e) If you or a Student is deemed by us to have breached clauses 10(c) or 10(d), the content may be removed by us, and you or the Student may be prohibited from attending future Sessions.

(f) We retain all Intellectual Property Rights in all Session Materials.

(g) “Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the World (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this Agreement

11. Liability

(a) Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded by law.

(b) Subject to clause 11(a), our total liability arising under or in connection with this Agreement shall be limited to the fees paid by you to us in the preceding 12 months.

12. Termination

Either party may terminate this Agreement on reasonable notice in writing. Termination will not affect accrued rights or obligations.

13. Dispute Resolution

(a) If any concern or complaint arises, the parties shall first seek to resolve the matter informally and in good faith;

(b) A party raising a dispute should first notify the other party in writing, setting out reasonable details of the dispute.

(c) If the dispute cannot be resolved through informal discussions within 14 days of written notice, either party may propose that the dispute be referred to mediation.

(d) Unless otherwise agreed:

  1. The mediator shall be appointed by agreement or, failing agreement, by CEDR or another recognised mediation provider within England and Wales; and

  2. The costs of the mediation shall be shared equally.

  3. Nothing in this clause prevents either party from seeking urgent injunctive or declaratory relief from the courts

14. General

14.1 Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims and issues relating to their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. Subject to clause 14, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, including non-contractual disputes or claims.

14.2 Severance

Any term of these Terms that is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these Terms is not limited or otherwise affected.

14.3 Third-Party Rights

No one other than a party to this Agreement has any right to enforce any term of this Agreement.

14.4 Entire Agreement

These Terms embody the entire agreement between the parties.